Terms of Service
Last updated: October 25, 2026
Please read these Terms of Service carefully before using our website and placing an order.
1. General Memorial 3D provides personalized memorial products including custom 3D figurines, photo blankets, cremation ash jewelry, and memorial candles. By using our website and placing an order, you agree to these terms.
2. Ordering and Customization
- All products are made to order based on the photos and information you provide.
- You are responsible for providing clear, high-quality photos.
- We will send a digital preview for your approval before production begins.
3. Production and Delivery
- Estimated delivery is 15–22 days after you confirm your 3D model (production plus shipping). See our Shipping Policy.
- We do not accept rush orders.
- Free shipping to the contiguous US (48 states); Alaska and Hawaii by quote. Products are made in and ship from China.
4. Payments All payments are processed securely through Stripe. Prices are shown in USD.
5. Refunds and Returns Full refund if you cancel before production starts; 50% refund if you cancel after production starts but before you confirm the 3D model; no refund after model confirmation. Quality issues are handled case by case — please contact us. See our Refund and Return Policy.
6. Photo Usage and Privacy Your photos are used solely for producing your order and are permanently deleted within 7 days after shipping. Please refer to our Privacy Policy for more details.
7. Limitation of Liability We are not responsible for any delays caused by shipping carriers or customs. Our liability is limited to the value of the product purchased.
Contact Us If you have any questions about these Terms of Service, please contact us at: Email: zc1222@gmail.com